Return and Refund Policy for Customers

Annique has a quality guarantee for its customers on all products. It is the responsibility of the Consultant to replace or refund any defective product or any product with which a customer is not satisfied.

The Consultant may then return these products to Annique. The products returned will be subject to verification.

  • The unused portion of the product must be returned by the Consultant who exchanged the product for the customer.
  • The product must be accompanied by a Products and Services Rating Form which has been completed in full.
  • The purchase date, batch number and customer details are essential for a quick refund.
  • The client is responsible for all costs pertaining to the return of the defective products. Annique will pay the shipping costs of replacement products.
  • The defective products will be replaced with the same products at the Beautique (Namibia only) or a credit on the debtor’s account may be requested at Home Office.
  • Credits will be made within 30 days of receipt of the returned product and the approval of the return thereof.

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